Can you help me with restaurant bookings?

Absolutely! Feel free to check out the bars and restaurants in the village and let us know at least 3 days in advance if you need help with reservation.

What payment methods do you accept?

We accept online payment via credit card, remittance or Flywire.

In the village, generally, cash is preferred. Please note that there will be an additional 5% surcharge for credit card transactions.

Is there an onsen?

No. Kawamotoya has two soakings baths that are exclusively available to guests staying here. Both baths are available for private use. If you'd like to try out a public onsen, one of the oldest onsen in the village, Kumanotearai no yu is right beside Kawamotoya.

Can I takkyubin my bags/online shopping items to the hotel?

Yes, please use this recipient address: 8955 Toyosato, Nozawaonsen-mura, Shimotakai-gun, Nagano Prefecture 389-2502, Japan.

Is there parking?

Yes, limited private parking is available at JPY 2000 per night per vehicle in the winter. If there are no parking lots left available, we will guide you to the nearest public parking.

Can I check in early or check out late?

If your room is ready and available then you can check in early. If you would like a late check-out, please ask at the front desk the day before. We seek your understanding that this depends on room availability and there will be an additional charge of JPY 1,000 per person per hour for late check-out.

What are the check-in and check-out times?

Check-in time: 3-6pm JPT

Check-out time: 10am JPT

What's there to do outside Nozawa Onsen?

We've put together a list of places that you may like to explore. Please feel free to also email us, or ask your front desk for more information.

Can we hire a baby sitter?

Yes, subject to availability. Please email us at least a week before your arrival if you need a babysitter.

There's also a daycare at Hikage ski area.

If you have more questions about your stay, head over to the Nozawa Hospitality FAQ